RETURNS POLICY

 Majestic Carvings believes in providing statement decor objects, and some products cannot be returned for change of mind. However, in select cases, you may be able to get a product replaced with an identical one.

In the rare event that you receive a damaged or defective product, please get in touch with the help desk within 48 hours of receiving the said product. Initiate the process by writing to us at info@majesticcarvings.com.au with the subject line “Product return [your invoice number]”. We request that you send us a photo of any damage for our records; it will help us assist you further. We will also require the image of the packaging, the box in which it was packed so that we can investigate the issue with our logistics partner.

No requests for returns/refunds and exchange will be entertained after 48 hours from the time of delivery.

When it comes to returns, please make sure to keep the following things in place:

Products should be unused

Products must be returned in new and unopened condition with all the original packing, tags, labels, barcodes, manuals, accessories etc

CANCELLATIONS POLICY

Since we process your orders at the earliest, cancellations are possible only until the pre-shipping stage. We can cancel your order within 24 hours from placing your order. Once the item has shipped, we cannot cancel your order. Please contact our help desk to assist you with the same by writing to us at info@majesticcarvings.com.au with the subject line “Product cancellation [your invoice number]”, and we’ll process your request at the earliest.